What to Say When Things Get Tough: Business Communication Strategies for Winning People Over When They're Angry, Worried and Suspicious of Everything You Say
Language: English
Business & Economics Business Communication Customer Relations General Human Resources & Personnel Management Leadership Management Meetings & Presentations
Publisher: Mcgraw-hill
Published: Apr 28, 2013
Description:
Leonard S. Greenberger is a partner at one of today's most successful public relations firms. In What to Say When Things Get Tough, this seasoned expert offers verbal and nonverbal skills for handling communication crises in any public forum.